IT Support team strengthened with two new staff members

Deborah Jepson

AspiraCloud welcomes two new staff to IT support team and boosts customer service levels across the business.

AspiraCloud is delighted to announce the appointments of Lucas Fortescue and Hanzala Faki as our latest IT Support technicians, responsible for managing our customer support desk and handling customer queries.

Lucas Fortescue First Line IT Support

Hanzala Faki First Line IT Support

Working alongside the AspiraCloud team, Hanzala and Lucas are both experienced technical support experts ready to resolve any IT issues our customers may be experiencing.

From installation and management of firewalls, anti-spam, anti-virus, and other malware protective units to secure access and use of email from all devices, access to our professional IT experts and friendly service remains only a click or a phone call away.

Adrian Edgar, Managing Director at AspiraCloud explains: “As we help more and more of customers migrate to Microsoft 365 and the cloud, the demand for our cloud first support service has significantly increased as users look for additional IT support and advice to efficiently use these new applications, devices, and networks. We have addressed this by strengthening our IT service desk with two experienced technicians to ensure all customer IT issues are swiftly logged and resolved in order to keep our customers’ operations running as smoothly as possible.”

Existing customers can log a ticket or a report an issue over the phone here.