Cloud First Support for IT Pros

Expert IT support for your own IT Pros

AspiraCloud understands how good quality IT support plays a vital role in delivering IT that just works. And we appreciate that sometimes, you may require an additional skill set or extra support to boost your current IT support function.

This is why we have introduced Cloud First Support for IT Pros.

CloudFirst Support Logo
What is Cloud First Support for IT Pros?

Cloud First Support for IT Pros provides expert IT support specifically for your in-house technical team.

This fixed price, second line support service offers supplementary IT support, professional expertise and additional skills to assist your busy or growing IT team, as and when you need it.

Your IT issues will be remotely addressed by our team of dedicated, highly skilled IT experts. The team offers a wealth of experience of Microsoft cloud technologies across many different environments.

Support is provided between 8:30am and 5:00pm Monday to Friday, UK time. Additionally, as a Microsoft Solutions Partner, AspiraCloud has access to Microsoft Signature Cloud Support, providing critical backup 24 hours a day, 7 days a week.

Log a ticket or report an issue over the phone here.

What’s included?

The entry level Cloud First Support for IT Pros service includes 12 support tickets per month, comprising:

  • 2 complex tickets per month, e.g. service issues (2-6 hours per ticket)
  • 10 simple tickets per month, e.g. requesting information (<20 minutes each)

End user IT Support

We also offer IT support for end users. This is our Cloud First Support service and is charged on a per user basis.

Why you need Cloud First Support for IT Pros

IT Experts

ask the expert service at your fingertips

Minimise Downtime

and disruption for your business or school

Cutting Edge Skills

helping you deliver a first-class IT service

Peace of Mind

strengthen your IT team as and when required

Better Knowledge Sharing

negate the need to source new skills and staff

Rapid Response

to confidently address and remotely resolve complex IT issues

Maintain Costs

with a fixed price service

Optimised IT Service

access additional skills and advice as and when you need it

 

Who we are working with

 

"We can sound out ideas and ask for IT advice. I cannot imagine life without them!"

Anand Makhecha, Director of ICT Support, Ewell Castle School

Find out more about our Cloud First Support for IT Pros today.

Contact Us