Careers, Job Opportunities and Current Vacancies at AspiraCloud

We want to work with you and we want the best to work with AspiraCloud

From time to time, AspiraCloud will look to hire new staff to help build the business and develop our skill set in order to best support our clients.

If you want to work in an environment that supports you, challenges you and sets a high expectation of excellence, then talk to us about joining AspiraCloud. We help to build careers. If you’re looking to build yours, get in touch.

Why work for AspiraCloud?

We like to think we are a different kind of company to work for. You will be based working from home but meet with the team every day to share highlights, successes or concerns.

Great up-to-date equipment – Surface, Company mobile, etc
Opportunities to introduce innovative ideas and contribute to our mutual growth
A fun, energetic and supportive place to work.
20 days holiday plus Bank Holidays and up to 3 mental health days to help you relax and recharge
Pension plan
Days out and team building exercises
All the tea you can drink and the occasional sticky bun.

Working as part of the AspiraCloud team is demanding but enjoyable. We believe in careers development – and AspiraCloud is a place where careers are created.

Current vacancies

Support Technician

Job ID #0125

To support our growing customer base, we are looking to hire a number of 1^st line support technicians to improve the level of excellent support we already provide.

You will be the front-line representative for our company for clients seeking technical support. They may be stressed or concerned and your approach to helping them will be crucial.

AspiraCloud is a small but growing tech company who punches well above its weight in terms of customer satisfaction and retention. We like to form a partnership with customers that can and do last for years but the ethos of our company is also very important to us so you will the type of person who fits the team nicely.

We have a great reputation with our customers and partners, and it will always be an important part of the way we operate to maintain and build on that.

If you,

are used to using your initiative,
are comfortable talking to customers,
are enthusiastic and technically leaning,
able to work independently from home, without direct supervision,
interested in learning more about Microsoft 365 and Azure.

then show us what you’ve got and let’s talk.

We are not looking for the fully trained expert, but you absolutely must be interested in

Office 365, SharePoint Online and Azure
Azure Active Directory
Customer relations and customer services
IT and technology in general

You will work from home and much of your day will be spent in front of a computer speaking to people, so your communication skills will be as important, if not more, than your current tech skill level.

What will you get from us?

A good salary based on your experience, with paid holiday entitlement and a pension contribution.
The chance to work with the latest and greatest cloud technology.
Training as required and opportunities to grow in the role.
The chance for the right person to progress if the want to or simply be the best at what you currently do.
Paid time (up to 3 days a year) to complete self-directed activities to protect and improve your mental health.

What will the job involve?

Answering telephone calls from customers requiring technical support.
Managing our online, customer facing support ticket system.
Triaging those requests requiring escalation.
Building effective customer rapport in order to identify future opportunities.
A repair service for technical requests not suitable for escalation.
Time recording and record keeping.
Communicating with Customers and team members to keep relevant parties informed of the status of their request.

This is a full-time role on a permanent contract, subject to a three-month probationary period.

Salary: £18,000.00 to £25,000.00 /year

To find out more and send in your CV, please email us or use the contact page.