Careers

To support our growing customer base, we are looking to hire a number of M365 Cloud Support Engineers to improve the level of excellent support we already provide.

You will be a front-line representative for our company for clients seeking technical support – particularly around Microsoft SharePoint and Teams. They may be stressed or concerned and your approach to helping them will be crucial.

AspiraCloud is a small but growing tech company who punches well above its weight in terms of customer satisfaction, retention and the services we provide. We like to form a partnership with customers that can, and do, last for years. The ethos of our company is also very important to us  – so you will be the type of person who fits the team nicely.

We have a great reputation with our customers and partners, and it will always be an important part of the way we operate to maintain and build on that.

AspiraCloud is a Microsoft Cloud Solutions Partner and operates exclusively to Enable, Empower and Elevate our customers to use the Microsoft product stack. Everything we do is underpinned by our statement of TRUSTED values.

If you,

• are used to using your initiative
• are comfortable talking to customers
• are enthusiastic and technically leaning
• able to work independently from home, without direct supervision
• don’t mind the occasional site visit
• have a good knowledge of SharePoint and Teams
• are interested in learning more about Microsoft 365 and Azure.

We are not looking for the fully trained expert, but you absolutely must be interested in:

• Microsoft 365, SharePoint Online and Azure
• Entra ID
• Azure Active Directory 
• Customer relations and customer services 
• IT and technology in general

You will work from home and much of your day will be spent in front of a computer speaking to people, so your communication skills will be as important, if not more, than your current tech skill level.

What will you get from us?

• A good salary based on your experience, with paid holiday entitlement and a pension contribution.
• The chance to work with the latest and greatest technology.
• Training as required and opportunities to grow in the role.
• The chance for the right person to progress if the want to or simply be the best at what you currently do.
• Paid time (up to 3 days a year) to complete self-directed activities to protect and improve your mental health.

What will the job involve?

• Answering telephone calls or responding to support emails from customers requiring technical support.
• Managing our online, customer facing support ticket system
• Triaging those requests requiring escalation
• Building effective customer rapport in order to identify future opportunities
• A repair service for technical requests not suitable for escalation
• Time recording and record keeping
• Communicating with Customers and team members to keep relevant parties informed of the status of their request

This a full-time role on a permanent contract, subject to a three-month probationary period. 

Salary £25,000.00 to £29,000.00 /year based on experience and fit.

To find out more and send in your CV, please email us or use the contact page.