AspiraCloud delivers superior Cloud First Support to customers

Deborah Jepson

IT support service surpasses expectations with rapid response times

The Cloud First Support from AspiraCloud is a single supplier IT support contract that removes the need for a traditional, on-site IT team.

As a key area of the business, our IT support service has experienced aggressive growth over the last 12 months.

Over the same time period, the quality of service has improved and surpassed over the same time period. 

Rapid response times

  • 40% increase in support tickets
  • Average first response time – now under an hour
  • 99.8% first response SLA 

What our customers say:

“Really quick response and solved a very immediate problem…immediately!”

“Thanks so much for the speedy response with this! I wouldn’t have been able to do any work otherwise.”

“Thank you for resolving this issue, so promptly.”

“Dealt with very quickly…. as usual.” 

What is Cloud First Support from AspiraCloud?

  • Flexible IT support package without any long term tie in
  • Cost effective solution to help organisations operate confidently in the cloud
  • Rapid access to IT support as and when required 
  • Complete peace of mind that any IT issues can be swiftly logged and resolved

Chris McKinley, Operations Director at AspiraCloud concludes: “2021 was a busy year spent working on several large, complex projects which have been completed to a high standard, while at the same time maintaining an outstanding IT support service to our customers with Microsoft 365. We look forward to enhancing our Cloud First Support service and delivering an even higher standard of support – if possible – over the next 12 months.”

Contact us to find our more about our Cloud First Support services.