A Cloud first approach to IT support.
Acting as an extension to your existing IT team, or as a fully outsourced IT support service for businesses, charities and schools without an internal team, our technical support experts ensure your IT systems are reliable, available, secure and compliant – so you can focus on running your business, not fixing IT.
Our experts can advise on any IT related queries and resolve those issues that you may not have the time or knowledge to address. Using the Microsoft Cloud, any technical concerns can be easily logged and swiftly resolved – most often remotely.
In the event of a major outage or local hardware issue, we can even provide on-site support, to minimise disruption and downtime while offering a seamless service for your staff, students, colleagues and clients.
We can also help with your next hardware refresh ensuring compatibility with the Microsoft Cloud.
We also offer an IT support service for your in-house IT team. This is our Cloud First Support for IT Pros, which provides an additional skill set or extra support to boost your current IT support function as and when you need it.
Our flexible contracts are designed to ensure you get the help you need quickly. You get the right level of support for your organisation and peace of mind should things go wrong.
This single supplier support contract negates the need for a traditional, on-site IT team, effectively reducing costs while offering complete confidence that all your data, technology, devices and Microsoft 365 apps are managed and secured. We can even send new devices direct from the manufacturer to users at home or on-site, so they are up and running within minutes with everything they need.
When things are not working as expected, you can rely on the Cloud First Support from AspiraCloud to make things better. Fast. Access to our professional IT experts and friendly service is only a click or a phone call away.
Our Cloud First Support service is a single supplier IT support contract focused on a “cloud first” approach.
It includes a bespoke IT help desk service that suits your needs, supporting hybrid working environments to securely manage home and office working as well as remote teaching and learning.
We also provide support for all Microsoft 365 services and local networks, as well as Windows based device configuration and support using Microsoft Intune. The principles to be applied are:
Average 1st Response
Satisfied Customers
Issues Resolved This Month
*Standard not available to Education
Cloud First Support also includes Microsoft 365 backup services as standard. Running up to 6 backups per day, this offers complete user data protection across Exchange Online and OneDrive For Business, Teams Chat and Planner Tasks as well as collaboration data protection across Shared Resources, SharePoint Online, Microsoft Groups & Teams, and Planner to ensure all your data is covered. And recovered.
We are just full of praise for AspiraCloud as our IT Support. Your response time and helpfulness are outstanding. As a team, AspiraCloud has been phenomenal - thank you all for your hard work on our cloud migration!
Sophie Hawkins, Practice Manager, Suffolk Law Centre
Find out more about our Cloud First Support today.