Cloud First IT Support Services for Schools and Businesses

Manage devices, apps, networks & more to keep your organisation running smoothly

Acting as an extension to your existing IT team, or as a fully outsourced IT support service for businesses, charities and schools without an internal team, our technical support experts ensure your IT systems are reliable, available, secure and compliant – so you can focus on running your business, not fixing IT.

Our experts can advise on any IT related queries and resolve those issues that you may not have the time or knowledge to address. Using the Microsoft Cloud, any technical concerns can be easily logged and swiftly resolved – most often remotely.

In the event of a major outage or local hardware issue, we can even provide on-site support, to minimise disruption and downtime while offering a seamless service for your staff, students, colleagues and clients.

We can also help with your next hardware refresh ensuring compatibility with the Microsoft Cloud.

We also offer an IT support service for your in-house IT team. This is our Cloud First Support for IT Pros, which provides an additional skill set or extra support to boost your current IT support function as and when you need it.

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A flexible IT services contract

Our flexible contracts are designed to ensure you get the help you need quickly. You get the right level of support for your organisation and peace of mind should things go wrong.

This single supplier support contract negates the need for a traditional, on-site IT team, effectively reducing costs while offering complete confidence that all your data, technology, devices and Microsoft 365 apps are managed and secured. We can even send new devices direct from the manufacturer to users at home or on-site, so they are up and running within minutes with everything they need.

When things are not working as expected, you can rely on the Cloud First Support from AspiraCloud to make things better. Fast. Access to our professional IT experts and friendly service is only a click or a phone call away.

Log a ticket or report an issue over the phone here.

Cloud First Support

Our Cloud First Support service is a single supplier IT support contract focused on a “cloud first” approach.

It includes a bespoke IT help desk service that suits your needs, supporting hybrid working environments to securely manage home and office working as well as remote teaching and learning.

We also provide support for all Microsoft 365 services and local networks, as well as Windows based device configuration and support using Microsoft Intune. The principles to be applied are:

Single IT Helpdesk
Low Cost
Cloud First
Return to Base Diagnosis

Why Cloud First Support from AspiraCloud?

Rapid Response

to remotely resolve IT issues in minutes.

Minimise Downtime

and disruption for your business or school.

Reduce Costs

of maintenance, operations and hardware.

Secure Access

to critical data from any device.

Optimise IT Systems

to allow for more effective daily operations.

IT Experts

work with dedicated, experienced IT professionals

Cutting Edge Technology

access appropriate updates for your IT environment.

Better Knowledge Sharing

receive consistent guidance to repair, restore, or maintain operations.

Our Cloud First IT support services include:

Four different Cloud First Support packages: Essentials; Standard*; Managed; and Cloud First Support for IT Professionals, so you can build the right package for your organisation
Remote help desk support
Pay as you go
Named contacts
Windows desktop support
IT infrastructure and data, networks and servers management
Microsoft 365 Cloud app management
Installation and management of servers, workstations, printers and telephony systems
Installation and management of firewalls, anti-spam, anti-virus, and other malware protective units
Loan devices
Secure Hosted Exchange Servers support
Secure access and use of email from all devices
Endpoint management
Azure IaaS management
Support for hybrid working environments.

*Standard not available to Education

Cloud First Support also includes Microsoft 365 backup services as standard. Running up to 6 backups per day, this offers complete user data protection across Exchange Online and OneDrive For Business, Teams Chat and Planner Tasks as well as collaboration data protection across Shared Resources, SharePoint Online, Microsoft Groups & Teams, and Planner to ensure all your data is covered. And recovered.

Cloud First IT Support

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